As of October 19, 2026, you can ride a Zoox robotaxi in two places. In Las Vegas, anyone can download the Zoox app and request a ride; paid rides there began on August 10, 2026. In San Francisco, you join a waitlist in the same app and Zoox lets riders in gradually, starting with people near its service area. Austin and Miami are listed as coming next, but Zoox hasn’t said they’re open to the public.
Where Zoox operates now
- Las Vegas: open to the public through the Zoox app. Service hours are 8 a.m. to 1 a.m., according to the Zoox Las Vegas page. Zoox switched from free to paid rides on August 10, 2026 (The Next Web).
- San Francisco: waitlist only. Per the Zoox support FAQ, you create an account in the app, get a survey by email, and the app shows when your access is “coming soon.” Zoox emails you when you can ride, and the first invites go to people located near the service area.
- Austin and Miami: shown on the Where to Ride page, with Austin marked “now arriving” and Miami “next stop.” No public ride date has been posted.
- Testing only: Zoox has said it’s testing in Houston and San Diego (Zoox journal). Testing isn’t a rider service.
How to book a ride
- Download the Zoox app (iPhone or Android) and create an account. The person booking must be 18 or older.
- In San Francisco, complete the survey Zoox emails you and wait for the invitation. In Las Vegas you can book right away.
- Enter your destination. The app shows the price before you confirm.
- When the robotaxi arrives, check the license plate in the app. If several Zoox vehicles are at the pickup spot, tap Chime and yours lights up and plays a sound.
- Get in, close the doors on the seat touchscreen, buckle up and press Start ride. The vehicle won’t move until everyone’s belt is fastened.
If the app doesn’t work on your phone, Zoox says you can go in person to the Resorts World Las Vegas casino entrance or the Zoox Rider Lounge at 301 Sutter St. in San Francisco.
What a Zoox ride costs
Zoox hasn’t published a rate card. Reports on the Las Vegas launch describe the fare as a base price plus distance and time, with possible surcharges at busy spots such as the airport (Global Fleet, August 2026). Check the price shown in the app before you confirm.
Zoox can charge in Las Vegas because NHTSA granted it a temporary exemption from eight federal safety standards in July 2026; its earlier exemption didn’t allow fares (TechCrunch, July 30, 2026). The vehicle has no steering wheel or pedals, which is why it needs the exemption. In California, Zoox still needs state permits to charge, so San Francisco rides have stayed free.
Rules riders need to know
These come from the Zoox support FAQ:
- Riders must be at least 8 years old, and the person booking must be 18 or older.
- No more than four riders per trip.
- Everyone stays seated and belted for the whole ride.
- Food and non-alcoholic drinks are allowed. Smoking, vaping, drugs and weapons are not.
- Trained service dogs are welcome. Pets and emotional support animals aren’t.
- Zoox recommends a booster seat for riders under 4’9″ and a high-back booster under 4’1″.
- Interior cameras record the whole ride. Microphones record only when you talk to Zoox Support.
For help, press the Help button in the app or on the seat screen, press the overhead Emergency Call Button, or call or text 1-888-477-5055. Call 911 for medical emergencies.
Zoox on Uber
Zoox and Uber announced a partnership in March 2026 to put Zoox vehicles on the Uber app in Las Vegas (Zoox journal). Until that’s live in your Uber app, the Zoox app is the way to book.
For how Zoox designed a vehicle without a driver’s seat, see our article on Zoox’s NHTSA exemption (Korean). If you’re comparing services, our guide to what Waymo costs and where it runs covers the largest US robotaxi network.